Why did the app not detect a QR code in my photo?
Make sure photo access is granted and the QR code is clear, complete, and not cropped or covered. Very low-resolution or edited images may not scan reliably.
Support
Get help with Red Rabbit.
Find answers for scanning, importing, local data, permissions, and deletion.
Why was my copied link not added?
Confirm that the link is a public share link and return to Red Rabbit after copying it. Some links may fail because of third-party page changes, network restrictions, or platform access rules.
Where is my archive stored?
The current version mainly stores collection records on your device. Red Rabbit does not provide account registration or a cloud collection service.
How do I delete data?
You can delete collection records or share image records in the app. You can also remove local data by uninstalling the app, clearing app data, or using system settings. Deleted data may not be recoverable.
Contact
Need more help?
Email support@cctik.com and include your device model, iOS version, app version, and the steps that led to the issue.